This policy explains what happens to your data, documents, and uploads when your subscription ends, including retention, export, and permanent deletion.
Your subscription ends when you cancel or when a payment fails. If a payment fails, we will retry your payment method and notify you by email. A successful payment restores your subscription. The date your subscription ends begins the 60-day period for permanent deletion (defined below).
All features stop immediately, including scans, monitoring, and alerts. Your account becomes read-only.
Your data, documents, and uploads can be exported at any time, whether your subscription is active or within the 60-day retention window after it ends. You are responsible for exporting anything you want to keep before permanent deletion.
Your data, documents, and uploads remain available for 60 days after your subscription ends. During this window, you can log in to view and export everything in your account.
If you resubscribe within the 60-day window, your account is fully restored with complete history. No scans occur during a lapse, and any gap in scan history remains part of the record.
If you do not resubscribe within 60 days, all data, documents, and uploads are permanently deleted. Deleted data is purged from production systems and removed from backup systems in the ordinary course of our backup rotation. Deleted data cannot be recovered. If you return after deletion, you start with a new account and a new baseline.
We access your account data only when you request support, or as needed for maintenance, troubleshooting, and security of the platform. We do not access, review, or use your data for any other purpose.
If you have any questions regarding this Data Policy, please contact us at:
Accessible.org, LLC
Email: info@accessible.org
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